Terms and Conditions

These Terms and Conditions explain the rules for using MrPacho Casino’s online services and set out the terms of the relationship between us and each person who creates or uses an account. By registering or using the platform, you agree to follow these terms and any instructions shown alongside account, payment or promotional features. Please read them before using the service.

1. Account responsibilities

You are responsible for keeping your login details confidential and for activity carried out through your account. Tell us promptly if you believe someone else has accessed it. Your account details must be accurate and kept up to date. We may ask you to verify your identity, address or payment method, including before processing a withdrawal. You must provide genuine documents and cooperate with reasonable account checks.

Only one account is permitted per person. You must not let another person use your account, transfer it to someone else or use another person’s payment method without authorisation. Account limits and available features may depend on verification, payment method and account status.

2. Eligibility requirements

You must be at least 18 years old and legally permitted to use the service where you are located. You must not register or play from a restricted country. The information provided to us identifies the United Kingdom as restricted, so MrPacho Casino services are not available to people located there. Do not use tools or provide misleading information to get around location or eligibility restrictions.

We may refuse registration or restrict access if eligibility requirements are not met, information cannot be verified or the service cannot lawfully be provided to you.

3. Acceptable platform use

Use the platform only for personal, lawful activity and in line with these terms. You must not interfere with its operation, attempt unauthorised access, exploit errors, use automated systems to interact with it or engage in fraud, collusion or other prohibited activity. We may review account activity where necessary to protect users, payments and the platform.

We may suspend or close an account if we reasonably believe these terms have been breached, account information is false, activity is unlawful or a security check requires further review. Where appropriate, we may ask for additional information before deciding what action to take.

4. Bonuses and promotions

Promotions are subject to their own displayed terms, including eligibility, qualifying activity, wagering requirements, game restrictions, maximum bet limits and expiry conditions. These terms apply alongside the general rules on the platform. If promotion-specific terms conflict with these terms, the promotion-specific terms apply to that offer only. We may correct an error or withdraw an offer where necessary, while taking account of any valid use already made under its terms.

5. Deposits and withdrawals

Use payment methods held in your own name. Deposits and withdrawals are subject to the limits and processing information displayed for the relevant method. We may carry out verification and withdrawal checks before releasing funds. A withdrawal may be delayed while checks are completed or if payment details need confirmation. We may refuse or reverse a transaction where required by these terms or where payment activity appears unauthorised or irregular.

You are responsible for checking that your payment details are correct before submitting a transaction.

6. Disputes

If you have a question or complaint about your account or a transaction, contact our support team with relevant details. We will review the information provided and may request further evidence. We aim to handle concerns fairly and communicate our decision through the available support channel. Nothing in this section limits any rights that may apply under the laws relevant to your use of the service.

7. Changes to these terms

We may update these terms to reflect changes to the service, operational requirements or applicable rules. The latest version will be made available on the platform, with its effective date where provided. Continued use after an update takes effect means you accept the revised terms. If you do not agree, stop using the service and contact us about your account.