Our support team is available to help with questions about games, promotions and payments, as well as account-related issues, technical concerns or general feedback. Choose the contact option below that best suits your enquiry. For account or payment matters, include your username and a brief description of the issue, but never send your password or full card details. The team will review your message and respond through the relevant channel.
| Department | Contact |
|---|---|
| Customer support | [email protected]; live chat available 24/7 |
| General enquiries | [email protected] |
| Affiliate enquiries | [email protected] |
| Telephone | +44 20 7946 0837; Mon-Fri, 09:00-18:00 |
| Working hours | Live chat: 24/7. Email enquiries: daily, with replies usually within 24-48 hours. |
Support via Email
Email is the preferred way to contact support about detailed requests, account-related issues, or cases that require an explanation or supporting documents. Include a clear subject line and make sure your contact details are up to date so the team can review your message and reply without unnecessary delays.
Contact Form
Response Time
Our support team is available around the clock via live chat and email. Most inquiries receive a response within one business day. Requests that need additional checks or involve more complex account, payment, or verification issues may take longer, depending on their nature. Please include relevant details when contacting us so we can review your request and provide an update as soon as possible.
Feedback
Have an idea or suggestion for improving the website? We’d love to hear your feedback. Share what’s working well or tell us where the experience could be better. Every message is reviewed carefully, and your comments help us improve the service, make the site easier to use, and shape future updates for players.