Responsible Gambling
We take safer gambling seriously. Our priority is to ensure players can enjoy gaming in a controlled and informed way, with tools and support available to manage activity, spending and time spent on the site. If you ever need to limit play or take a break, we make the options clear and simple to use.
Player protection principles
We encourage responsible play and respect each player’s right to set boundaries. We operate on three simple principles - transparency, control and support. That means clear information about account controls, easy access to limit settings and fast support when a player asks for help.
Activity-control tools
You can manage your account directly from your profile. Available controls include deposit limits, loss limits, session time limits, reality checks and temporary account time-outs. Limits apply immediately and remain in place until you choose to change them, subject to any cooling-off periods.
Deposit and loss limits
Set daily, weekly or monthly deposit limits to control how much you fund your account. You can also set loss limits to cap net losses over a selected period. Limits are adjustable in your account settings, and customer support can help if you need assistance applying or changing them.
Time limits and session controls
Use session timers and reality checks to stay aware of time spent playing. Session reminders appear at set intervals and can prompt you to take a break. For longer breaks, choose a time-out or a temporary account suspension to pause activity for a chosen period.
Self-exclusion and account breaks
If you need to stop gambling for an extended period, self-exclusion is available. Self-exclusion closes your account and blocks access for the selected period. If you are in the UK you may also consider national schemes such as GAMSTOP for cross-operator exclusion. Contact support via live chat or email [email protected] to start the process.
Recognising signs of problematic behaviour
- Increased time or money spent compared with before
- Chasing losses or feeling compelled to play
- Neglecting work, family or other responsibilities
- Using gambling to cope with stress or mood
Practical tips for staying in control
Set realistic deposit and time limits before you play, stick to a budget, use session reminders, and avoid gambling when tired or upset. Treat gambling as entertainment with a fixed cost, not as a way to make money.
Professional help and support organisations
If gambling is causing harm, please seek help. Support organisations include GamCare, Gambling Therapy and Gamblers Anonymous. For immediate assistance contact our support team via live chat or email [email protected], and we will guide you to appropriate local services.