Privacy & Data Protection
This Privacy Policy explains how we collect, use and protect personal information when you register, play or otherwise interact with our service. We take your privacy seriously and aim to be clear about the data we hold, why we use it and how you can manage it.
Types of data we collect
We collect a range of information necessary to operate accounts, process payments, maintain security and provide customer support. Data falls into three main groups: personal data, technical data and transactional data. Where possible we keep only the minimum information needed for each purpose.
Personal data
Personal data may include your full name, date of birth, contact details (email and phone), postal address, government-issued ID when required for verification, and payment details used for deposits or withdrawals. We also record account credentials and any preferences you set in your account profile.
Technical data
We collect technical information about your device and connection to help deliver the service reliably. This can include IP address, device type and model, browser and operating system, language settings, device identifiers, and general location data. We also log user activity such as games played, session times and navigation to improve performance and detect abuse.
Transactional data
Transactional records cover deposits, withdrawals, bets, wins, losses, bonus activity and any adjustments made by our team. We also retain support interactions, complaint records and verification documents submitted as part of identity checks or dispute resolution.
How we use information
Your data is used to manage your account, process payments, verify identity, prevent fraud and comply with legal obligations. We also use information to provide customer support, improve service performance, tailor communications where consent has been given, and detect and prevent misuse of our platform.
Data protection practices
We protect data using technical and organisational measures such as encryption for data in transit, access controls, secure servers and regular security reviews. Access to personal data is limited to staff and third parties who need it to provide services. We retain data only as long as necessary for operational, legal or compliance reasons and where appropriate we anonymise records.
Cookies and tracking technologies
We use cookies and similar technologies for essential site functions, analytics and optional personalised marketing. You can control cookie settings through your browser and, where offered, site-level controls. Third-party analytics and advertising partners may also use cookies; their use is governed by their own policies.
User rights
You have rights in relation to your personal data, including the right to access, correct and request deletion of your information, to restrict or object to processing and to withdraw consent where given. You may also request a copy of portability-suitable data. To exercise rights contact [email protected]. We will verify requests to protect your privacy.
Access, correction and deletion of data
To request access, correction or deletion, contact [email protected] with relevant details. We will respond and, where appropriate, complete verified requests or explain any legal reasons we cannot comply. If you remain unhappy you may complain to the relevant data protection authority in your jurisdiction.
Information sharing and third parties
We share data with service providers who support our operations such as payment processors, identity verification services, game and platform providers, and fraud prevention partners. We may also disclose information to comply with legal obligations or protect our rights. Transfers outside the UK are subject to appropriate safeguards.
Privacy policy updates
We may update this policy from time to time to reflect changes in our practices or legal requirements. Material changes will be notified via our website or your account. Continued use of the service after notice signifies acceptance of the updated policy.